Shipping & Returns

Delivery 

Delivery Time Your order will be shipped within 1 to 3 business days after purchase. Please take into account potential exceptions to this timeframe during national holidays or in the event of unforeseen delays with the logistics service provider.

The Process from Order to Delivery

Phase 1: Order Confirmation

Immediately after placing and processing your order, you will receive a detailed order confirmation via email. This message contains a complete overview of your purchase.

Phase 2: Preparing for Shipment

Our team carefully packs your purchase and prepares it for shipment. As soon as the package is handed over to the courier, you will receive a separate email from the shipping service. This email includes a unique tracking link that allows you to follow your shipment through our monitoring service.

Phase 3: Tracking Your Shipment

Using the provided tracking information, you can keep an eye on the exact location and expected delivery time of your package. This ensures you are always fully informed about the status of your delivery and can await its arrival with confidence. Please note: You will receive the track and trace code after a few days. Do not worry if you haven't received it immediately.

We do everything we can to make your shopping experience as smooth and enjoyable as possible. Our various delivery options and transparent tracking ensure that you can easily follow your order's journey from the moment of purchase to delivery. We hope you enjoy your new purchase!

Exchanges & Returns

You have the right to exchange or return items purchased online within fourteen (14) days of receipt without giving any reason. Feel free to try the items on quietly at home, just as you would in a physical store. We kindly ask you to handle the items you do not wish to keep with care and to return them in their original condition and packaging. This contributes to a smooth processing for all parties.

Processing the Return

Always include the original invoice or packing slip in the return package. Clearly state your desired action on it:

• Exchange → Indicate the desired replacement size or color.

Exchanging Items

Would you like to exchange an item for a different size?

Please send an email to info@caronclothing.com to request a shipping label for the return. We will cover the costs for shipping the new, replacement item to you.

Return Costs

If you choose not to exchange but only wish to return the items, the costs for the return shipment are at the customer's own expense.

Conditions for Acceptance

To ensure that returned items can be resold, we reserve the right to refuse a return or apply a reduction in value if the items are not returned in their original condition.

Returns may be rejected if:

• The original packaging or labels are missing.

• There are heavy creases or wrinkles due to careless packaging.

• The items have been worn, used, or washed.

• Damage or stains have occurred after receipt.

• There are signs of use, such as body odors or perfume.

Hygiene products are excluded from returns:

• Underwear/lingerie.

• Swimwear without an intact hygiene strip.

• Accessories/jewelry (such as earrings).

Please note: Returns sent via regular mailbox post (brievenbuspost) will not be accepted.

Important Points to Keep in Mind

• Always keep the Track & Trace code of your return package. Without this proof of shipment, we cannot initiate an investigation in the event of a missing package.

• Did you receive a product as part of a promotion that included a free gift? Please ensure that this gift is also included with the return shipment. If the gift is missing, its regular retail value will be deducted from the refund amount.

For any other questions, you can always contact our customer service at info@caronclothing.com.